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Bootstrap West Michigan Holdings LLC

BECAUSE BETTER LEADERS MAKE BETTER DECISIONS

BECAUSE BETTER LEADERS MAKE BETTER DECISIONSBECAUSE BETTER LEADERS MAKE BETTER DECISIONSBECAUSE BETTER LEADERS MAKE BETTER DECISIONS

Heather Toppen

EDUCATION / CERTIFICATIONS

BA, Psychology / Sociology  

Hope College  


Certified Professional Coach  

IPEC / Institute Professional Coaching  


Lean / TPS Credentialed  

Toyota Supplier Support Center/TSSC 


INTERNATIONAL EXPERIENCE  

Kariya, Japan (Denso)



Hi, Heather!

Executive Coach  

Continuous Improvement | Team Cohesion 

Operations and Process Specialist


Heather is passionate about people and possibility, believing in the transformative power of collaboration to drive organizational success. 


Her approach begins with active listening and designing unique experiences for executives and teams, creating d

Executive Coach  

Continuous Improvement | Team Cohesion 

Operations and Process Specialist


Heather is passionate about people and possibility, believing in the transformative power of collaboration to drive organizational success. 


Her approach begins with active listening and designing unique experiences for executives and teams, creating distinctive solutions that align the HOW with your WHY.


Key Expertise:

  • Leadership Development: Exceptional skills in guiding leaders to enhance their effectiveness.
  • Facilitation Mastery: Highly developed facilitation skills that foster engagement and collaboration.
  • Group Dynamics: Intuitive understanding of team cohesion and interpersonal relations.
  • Custom Learning Environments: Ability to integrate diverse academic insights into tailored learning experiences.


Through connection, creativity, and continuous learning, Heather enhances both complex systems and the individuals within them, delivering sustainable results that propel organizations forward.

SKILLS | COMPETENCIES

SKILLS | COMPETENCIES

▪ Coaching - Executive | Leadership Teams  

▪ Facilitation  

▪ Strategic Alignment | Goal Setting  

▪ Value Stream Mapping  

▪ Change Leadership  

▪ Emotional Intelligence  

▪ Conflict Management | Crucial Conversation 

▪ 4DX / Disciplines of Execution  

▪ Operating System | TPS  

▪ A3 Thinking  

▪ Process Improvement | PDCA | Kata  

▪ Problem Solvi

▪ Coaching - Executive | Leadership Teams  

▪ Facilitation  

▪ Strategic Alignment | Goal Setting  

▪ Value Stream Mapping  

▪ Change Leadership  

▪ Emotional Intelligence  

▪ Conflict Management | Crucial Conversation 

▪ 4DX / Disciplines of Execution  

▪ Operating System | TPS  

▪ A3 Thinking  

▪ Process Improvement | PDCA | Kata  

▪ Problem Solving | Root Cause Analysis  

▪ Visual Management  

▪ Leaders Standard Work | Value Add  

▪ Daily Management | Huddles  

▪ Managing to Standards | Audit System 



Connect with Heather

"God help the person who underestimates her."


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